returns & refunds.

TimeLab-Design wants every customer to be happy with their purchase. This page outlines my returns and refunds policy. All transactions are processed through Etsy, which provides additional buyer protection on qualifying orders.

Ready-made watches from the TimeLab-Design collection may be returned within 14 days of delivery, provided:

• →The watch is unworn and in its original condition
• →The watch is returned in its original packaging
• →Return shipping costs are covered by the buyer

To start a return, contact me within the 14-day window with your order details. Do not return an item without first contacting me — returns sent without prior agreement cannot be processed.

Custom orders are designed and built specifically for you and are not eligible for return or exchange unless the watch arrives faulty or damaged. I take care to confirm all details — model, colors, and modifications — before any build begins.

If you change your mind during the design and test-piece rounds, you can cancel and I'll refund your payment minus a design fee covering the materials and time already used. Once the final build begins, the order can no longer be canceled.

If you have any doubts or questions, please reach out before the order goes into production.

If your watch arrives damaged or with a fault, please contact me within 48 hours of delivery with:

• →A description of the issue
• →Photos of the watch and packaging

I will resolve the issue promptly — either with a replacement or a full refund depending on the situation.

Do not attempt to repair or modify a faulty watch before contacting me.

All orders include tracking. If your order has not arrived within the estimated delivery window, please contact me and I will investigate with the carrier.

Orders that qualify under Etsy's Purchase Protection program may be eligible for a full refund if confirmed lost in transit.

Buyers are responsible for any customs duties, import taxes, or charges imposed by their country upon delivery.

Items delayed or undelivered due to refusal to pay customs charges do not qualify for a refund.

For all returns, damaged items, or order issues — use the Custom Order form on my homepage or contact me directly through Etsy. I aim to respond within 48 hours.